Deliveries and returns  
  Deliveries assumes the commitment to offer an eficient an quick service to the customers.
After making your order will verify the product availability. If the product is in stock
it may be sent immediately or in the day after the order was made (the essential condition for
sending the product is your confirmation of payment).
Orders for Continental Portugal will be sent through chronopost service. In this case the
product will arrive in the next following business day, until 6:00 p. m., after the delivery and
the cost is 3.50 € (the customer defines where the order will arrive).
You can choose a home delivery or you can try a Pick-me solution. In this case you can pick
up your order in one of the 350 Pick-me stores (cost - 3.00 €). Please visit the website http:/
/ to choose the store you prefer. To pick up you
order you must present your ID-card or citizen card.
Another options are the Green Mail (cost – 1.90 €) and CTT postal service (registered post; cost
- 2.50 €).
The orders for Azores and Madeira will be sent through CTT postal service (registered post;
cost – 3.00 €).
The orders to Europe (but not Portugal) will be sent through CTT postal service (registered
post; cost – 5.00 €).
The orders for the Rest of the World will be sent through CTT postal service (registered post;
cost – 6.00 €).
 We don´t deliver orders in Post Office boxes.
All our pieces are packaged and contained to arrive the destiny in complete safety.
If you detect any error in your order please inform immediately using our
telephone number or e-mail address. Complaints must be presented within 24 hours after
receiving the order, otherwise we can´t accept them.


Returns can be made within 14 days from the date of receipt of the order. To make your return
you should contact using our e-mail address or telephone number. You must add
the invoice and indicate if you want to change the product or to get reimbursed.
The returned parts must be in perfect conditions and contained in the original packaging.
When the customer returns the order because he gave up or he made some mistake, he must
pay the carriage costs. If the product doesn´t corresponds to the order or presents defects, will pay the costs of resending. If the product is returned because it has got
defects, it will be changed for a new one. If the customer wants to change the product for a
different one, the resending costs will be paid by him/her.
Under the law, it is not possible to return, cancel or refund customized products. We advise
that you keep your invoice or receipt because it can be necessary in future repairs.
Customer service
[+351] 220 141 551
(chamada para a rede fixa nacional) [+351] 914 245 317
(chamada para a rede móvel nacional)
Monday to Friday from 9.00 a.m. to 19.00
More information
Customer Testimonials
Data Protection
Terms and Conditions
Deliveries and returns
Forms of Payment
Online Dispute Resolution
Complaint book
Size Guide
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